Order Support
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To ensure that shipping rates and packaging sizes are manageable, each order is limited to a maximum of three books. Orders exceeding this limit will incur additional shipping charges and require separate packages. Thank you for your understanding.
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To maintain our low pricing, we are currently only able to offer shipping within the United States.
Canadian orders may become available soon.
Thank you for your understanding.
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The Winter 2024 order cycle closed 12/15/24 and has shipped.
The next order cycle closes January 5th, 2025, 8:00a PST and ship the following day.
Delivery takes 1-5 business days (depending on shipping Zone)
Orders received after cycle closure will be put in following cycle.
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Customers will be notified by email when tracking number is generated and also when order has been fulfilled. Numbers are generated within week prior to cycle closure.
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Please send us an email and we will be happy to help you with resolving the situation and work on getting you a replacement. Return labels will arrive with order - fulfilled by USPS Ground Advantage.
(see Returns & Exchanges section)
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If you received a partial refund, please don’t be alarmed, your order is still on the way.
We were able to secure a lower shipping rate after the time of your original purchase. To make sure we were charging our customers correctly, we have refunded the difference.
Thank you for your understanding.
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Please send us an email and we will be happy to help you with your questions!
*updated 12/15/2024
Returns & Exchanges
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Cancel your order before shipping label gets processed, and we can refund complete order cost.
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You may get refund of full item price:
1. Cancel your order after shipping label is processed.
2. Orders returned within 30 days from delivery in original condition. -
You may be able to receive a partial refund for:
1. Any item not in its original condition, damaged not due to our error.
2. Any item that is returned after 30 days from delivery. -
If order arrives damaged, please contact us and we will work to resolve the issue to send out a new item. Return shipping label will arrive with order, please contact us before sending back. Thank you for understanding.
*updated 12/15/2024